Shipping policy
Last updated: 31 August 2026
Every wynn + wilde artwork is individually created from your photograph and made to order before being professionally printed, framed and dispatched.
Production and delivery
Please allow approximately 7–14 business days from order to delivery.
Typical timeframes are:
- Studio creation: 2–3 business days
- Printing and framing: 2–4 business days
- Delivery: 3–7 business days
These timeframes are estimates and may vary during peak periods, due to carrier delays or circumstances outside our reasonable control.
If you have added an artwork review to your order, the time taken for you to review and approve your artwork will affect the overall delivery timeframe.
If we become aware of a material delay affecting your order, we will contact you with an updated timeframe and any options available to you.
Where we deliver
We currently deliver to the United States and Australia.
Your artwork is produced by a professional fine art print and framing partner using a production facility selected based on your delivery destination and fulfilment requirements.
Shipping costs
Any applicable shipping charges will be shown at checkout before you place your order.
Tracking
We will email you tracking information once your artwork has been dispatched.
Tracking updates are provided by the delivery carrier and may take a short time to appear after dispatch.
Some deliveries may require a signature.
If your order contains more than one artwork, the pieces may be dispatched separately and may arrive in different parcels with separate tracking numbers.
Delivery addresses
Please check your delivery address carefully when placing your order.
You may request an address change before your artwork is submitted for printing. Once it has been submitted for printing, we cannot guarantee that the delivery address can be changed.
If an incorrect or incomplete address supplied with your order causes the parcel to be returned, lost or require re-delivery or reprinting, we may ask you to cover reasonable additional costs where appropriate.
Delayed deliveries
Delivery estimates are not guaranteed.
Carrier delays, severe weather, peak delivery periods and other circumstances outside our reasonable control may affect delivery times.
If your parcel appears significantly delayed, contact us at hello@wynnandwilde.com and we will help investigate it with the carrier.
Lost parcels
If your parcel appears to be lost, contact us at hello@wynnandwilde.com and we will investigate the delivery with the carrier.
If the carrier confirms that the parcel has been lost, we will remake and resend your artwork at no additional cost, or provide another appropriate remedy where required by applicable law.
If tracking shows that your parcel has been delivered but you cannot locate it, please first check around the delivery location and with other members of your household, building reception or neighbours where appropriate.
If you still cannot locate the parcel, contact us and we will assist with the carrier investigation.
Damaged deliveries
Please inspect your artwork when it arrives.
If it has been damaged in transit, contact hello@wynnandwilde.com as soon as possible with:
- Your order number
- A description of the damage
- Clear photographs of the artwork
- Clear photographs of the original packaging
Please keep both the artwork and its packaging until the issue has been resolved, as they may need to be inspected.
Where possible, please notify us of transit damage within 7 days of delivery.
If your artwork has been damaged in transit, we will remake and resend it at no additional cost where appropriate.
For customers in Australia, the 7-day notification request does not limit any rights you have under the Australian Consumer Law.
For further information, please see our Return and refund policy.
Changes before printing
If you need to request a change, contact hello@wynnandwilde.com as soon as possible.
Your size, frame, palette, pet-name spelling and delivery address may be changed until your artwork is submitted for printing, provided the requested change does not require the artwork itself to be recreated.
Once your artwork has been submitted for printing, it cannot be changed or recalled.
Questions about delivery
For questions about an existing order or delivery, contact: